Privacy Policy

1. Information We Collect

• Personal Information: Name, email address, telephone number, and Aadhaar/PAN details (required for KYC validation checks).
• Property Details: For owners – property photos, ownership certificates, coordinates, and rental matrix info.
• Usage Data: IP address, device properties, operating system, and browsing behavior history.
• Payment Information: Secure payment credentials processed via authorized third-party gateways (Razorpay). We do not save credit card numbers directly on our servers.

2. How We Use Your Information

• To provide, run, and optimize our PG listings, room maps, and tenant-owner matching solutions.
• For identity validation (KYC) and compliance checks as mandated by local laws.
• To generate invoices, process transactions, and route automatic WhatsApp reminders.
• For site analytics and software feature updates.

3. Sharing of Information

We do not sell your personal records. We only share details:

• With verification services and Razorpay payment gateways as necessary to complete transactions.
• With tenants/owners as necessary to coordinate stay agreements (e.g. sharing phone numbers for check-ins).
• As required by law to comply with judicial proceedings or local police registry rules.

4. Data Security

We utilize TLS encryption, AWS secure servers hosted in India, and strict access controls to safeguard your profile files. However, no communication channel is 100% secure, and we cannot guarantee complete absolute security.

5. Your Rights

You maintain rights to access, edit, request deletion of your records, or opt-out of promotional lists by submitting a direct query to our help desk.

6. Cookies and Tracking

We employ cookies to track layout preferences, secure logging sessions, and run analytics to offer a smoother dashboard onboarding workflow.

7. Contact & Grievance Redressal